Returns & Warranty
Thank you for partnering with Nova Electronics. As a specialised electronics provider and distributor, our return policy is governed strictly by commercial trade industry practices, the Electronic Communications and Transactions Act (ECTA), and applicable South African legal standards. Please review the following terms carefully before completing purchases or initiating product returns.
1. General Returns Conditions
Proof of Purchase: Under no circumstances will a return, warranty claim, repair, or credit note be processed without a valid, original Nova Electronics tax invoice.
Cooling-Off Period: In compliance with Section 44 of the ECTA, goods purchased online via our e-commerce platform may be returned within 7 days of receipt, provided they remain completely unopened, unused, unsealed, and in their original, undamaged packaging.
Restocking & Handling Fees: Any goods approved for return for credit outside the 7-day cooling-off window (up to a maximum of 14 days from invoice date), or items returned with opened or tampered outer seals, will attract a minimum 15% to 20% handling and restocking fee, at the discretion of Nova Electronics management.
2. Warranty & Defective Items (RMA Process)
Carry-In Warranty: All components and hardware carry a standard manufacturer's carry-in warranty (typically 12 months unless explicitly specified otherwise on the invoice). The customer bears full liability and cost for logistics involved in delivering defective stock to the Nova Electronics Return Merchandise Authorisation (RMA) division.
Testing & Diagnostic Window: Items booked in under suspicion of being defective undergo a rigorous technical assessment. This evaluation process takes between 2 and 7 working days. Should a product test faultless ("No Fault Found"), a diagnostic testing fee may be levied, and the item will be prepared for collection at the customer's expense.
Remedy Allocation: If a component is confirmed defective within the warranty duration, Nova Electronics reserves the exclusive right to determine the remedy: repairing the item, swapping it for an equivalent replacement model, or generating an account credit. Cash refunds are strictly prohibited for active warranty claims.
3. Exclusions From Warranty and Returns
Nova Electronics will explicitly reject returns or void warranties under the following scenarios:
- Physical damage, cracked casings, broken pins, evidence of electrical burn marks, lightning damage, power surge degradation, or liquid ingress.
- Removal, scratching, defacing, or altering of original serial numbers, product tracking codes, warranty stickers, or factory labels.
- Software applications, digital licenses, pre-recorded media, physical consumables (including ink, toner cartridges, and batteries), or custom-built client specifications and non-stock items ordered on request.
- Operating faults arising from neglect, unauthorised modifications, poor environmental installation conditions, or failure to follow manufacturer operating guidelines.
4. Incorrectly Delivered Stock
In the event that Nova Electronics dispatches an incorrect item, the client must notify our logistics team within 24 to 48 hours of consignment receipt.
We will manage collection and delivery corrections at our expense, provided that the item remains completely pristine, factory-sealed, and in perfect resalable condition.
5. Account Credits & Adjustments
Credit notes are authorised solely at the discretion of executive management.
Approved credits are added directly to your designated Nova Electronics commercial account profile. Under no circumstances will credit adjustments be paid out as cash or transferred to external bank accounts.
Important Notice: Nova Electronics reserves the right to alter or adjust this policy without prior notice. All booked items remain subject to final physical and technical validation by the authorised Nova Electronics RMA team.