FAQ - Frequently Asked Questions
Frequently Asked Questions
Orders and Payment
What payment methods do you accept?
Can I change or cancel my order?
Orders can be changed or cancelled within 1 hour of placement. Contact us immediately at Nks@novaelectronics.co.za
Products and Stock
Are your products genuine?
100% yes. We source all products directly from authorised South African distributors. Every product comes with a valid South African warranty.
Do you price match?
Yes! Found a lower price at another SA retailer? Send us a link and we will match it.
Delivery
How long will my delivery take?
Most major cities: 2-3 business days. Regional areas: 3-5 business days. Order before 2pm for same-day dispatch.
Do you offer free shipping?
Yes - free standard shipping on all orders over R999!
Returns
What if my product is damaged or faulty?
Contact us within 7 days of delivery and we will arrange a free collection, repair, or replacement - your choice.